Privacy Policy
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Introduction
TrustRides is provided and solely controlled by Ahanti Technologies Private Limited (U49224KA2024PTC194635). This policy is framed to ensure the values of customers while dealing with personal data of TrustRides users.
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Scope
This policy applies when customers use TrustRides websites, mobile applications, products, content or services (collectively "Platform" and "TrustRides"), or when they contact TrustRides. The policy does not cover how TrustRides handles information about its employees or business partners.
This policy applies in the cities where TrustRides services are available. TrustRides will comply with applicable local laws in relation to all practices described in this policy. In case of any inconsistency between this policy and local laws, TrustRides will adhere to the local law to the extent of its inconsistency.
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User Definitions
Users that request or receive commute services via TrustRides are referred to as "Passengers", individuals who provide these services to "Passengers" are referred to as "Drivers", and individuals who hire the "Drivers" and own vehicle fleets are referred to as "Vendors."
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Information Collection
TrustRides collects three categories of information about customers:
- Information voluntarily provided by customers during registration and service usage
- Information automatically collected through platform usage
- Information obtained from third-party sources and service providers
TrustRides does not collect information about customers' racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, genetic data, or data concerning customers' sex life or sexual orientation.
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Information Provided by Customers
Registration and Passenger information may include:
- Name(s), phone number(s), email(s)
- City of service usage
- Selfie image for liveness checks (where permitted)
- Aadhaar number and social media accounts (for safety purposes)
- Emergency contact numbers
Driver and Vendor information may include:
- Full name, profile picture
- License data and status
- Vehicle information (type, make, model, year, color, registration)
- Proof of identity and residency
- Taxation identifier number
- Insurance and payment information
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Automatically Collected Information
TrustRides collects:
- Location information (GPS coordinates and Wi-Fi data)
- Transaction information (amount charged, payment details)
- Usage information (access dates, features used)
- Communications information
- Device information
- User and trip IDs
- Cookies and tracking technologies
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Information Usage
TrustRides uses personal information for:
- Enabling platform usage and services
- Verifying driver eligibility
- Preventing unsafe or unlawful behavior
- Providing customer support
- Improving platform features
- Promoting TrustRides services
- Protecting rights and complying with legal requirements
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Information Sharing
TrustRides shares information with:
- Other users (as necessary for service provision)
- Service providers (payment processing, support, etc.)
- Corporate group entities
- Legal authorities (when required)
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User Rights
Users have the right to:
- Access and update their information
- Delete their account and data
- Control location sharing
- Object to processing and withdraw consent
- File complaints with supervisory authorities
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Data Protection
TrustRides implements comprehensive security measures in accordance with ISO/IEC 27001:2013 standards. While absolute security cannot be guaranteed, TrustRides makes commercially reasonable efforts to protect user information through technical, legal, and organizational security measures.
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Contact Information
For any questions or concerns regarding this privacy policy, please contact us at:
Email: support@trustrides.in
Address: C001, Wing - C, GR Sunshine Apartments, Carmelram, Bangalore South, Bangalore- 560035, Karnataka